Support

Contact us

Write to support@healtix.app and include your app version, device model and, if the issue concerns a specific medication, its name. Most requests get a first reply within two business days. Never send us your sign-in code or a photo of a prescription you would not want stored.

Reminders are not arriving

Almost every missed reminder is a system setting rather than a bug. Check these in order:

• Notifications are allowed for Ours in system settings.
• Battery optimisation or a battery saver is not restricting the app in the background.
• Do Not Disturb, a focus mode or a silent switch is not active.
• Exact alarms are allowed on Android.
• The dose time and the medication are still active, not paused or archived.

Adding a medication or fixing a scan

Add a medication from the Meds tab: scan the package, enter it manually, or pick something you used before. A scan result is always editable, so correct any field that does not match the real package before saving. If a scan keeps returning the wrong result, send us the package photo so we can improve it.

Your data, backup and deletion

A backup file can be created from the app and used to move your schedule to a new phone. Deleting your account removes your medication data and dose history, and it cannot be undone. If you want an export before deleting, create the backup file first.

Privacy requests and accessibility

Privacy requests such as access, correction, export or deletion go to support@healtix.app. If a screen is hard to use, or a language is missing something, tell us and we will look at it. Ours is localised into English, Russian, Spanish, Portuguese, German, French, Arabic and Japanese.